Terms of Service
This TOS does not acknowledge any relationship between you and JOYCE (partnership, collaboration, employment, or otherwise). It does not entitle you to hold yourself as a representative of JOYCE .
If you have any comments about the Site or this TOS, please Contact Us.
All software and “Content” (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and images) on this Site are the intellectual property of JOYCE and are protected by intellectual property and copyright laws and international treaty provisions.
The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorised by JOYCE and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorisation of JOYCE . Any such unauthorised actions may result in civil consequences or criminal penalties.
JOYCE reserves the right to withdraw or amend any item of the Services without prior notice. We will not be liable in the event that the Site is unavailable at any time and for any period.
Third Party Links
The Site may include links to other websites or resources that are not operated or prepared by JOYCE. We have no control over such websites or resources and will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.
JOYCE will endeavour to ensure that the Content and the product descriptions on the Site are as accurate and complete as possible. However, we do not warrant that Content and product descriptions are entirely accurate, complete, current or error-free. Please refer to our Returns policy if you feel a product offered by JOYCE is not as described.
Deposits for Preordered Items
If you wish to purchase: (i) any out-of-stock or unavailable Merchandise that is available for pre-order (at the discretion of JOYCE’s or (ii) any service provided or made available by Joyce that requires or accepts a pre-payment (at the discretion of JOYCE’s , you may pre-order such Merchandise or service (“Pre-Ordered Item”) by placing a deposit at any JOYCE store in an amount equal to the full purchase price of such Pre-Ordered Item (or such other amount as approved by JOYCE at its discretion) (“Deposit”).
Once you have placed a Deposit for a Pre-Ordered Item, a deposit receipt will be issued to you (“Deposit Receipt”), which will be subject to the terms and conditions stipulated below. You shall be deemed to accept these terms and conditions upon placing a Deposit for the Pre-Ordered Item.
Where a refund to the original payment platform cannot be made, the refund shall be made in the form of JOYCE gift card(s).
JOYCE will only bear transaction fees for the remittance of the refund, and the customer shall bear transaction fees charged by its bank and/or card issuers for receipt of the refund. Please check with your bank or card issuer for any such charges. As the processing time will depend on the relevant payment platform, JOYCE will not be liable for any processing delays. JOYCE will not be liable for any differences in foreign currency exchange rates in respect of any payments by Joyce to its customers.
Returns or Exchanges
Merchandise may be exchanged (subject to stock availability) or returned within 7 days of purchase provided that:
Returns or exchanges outside 7 days of purchase may be accepted at the sole discretion of JOYCE.
Items should be returned unworn and in the original packaging provided to the relevant store of purchase.
“Sellable Condition” means that the Merchandise is still in its original packaging with the original labels, garment tags, price tags and return tags still attached; that the Merchandise is unworn, unused, unwashed, unaltered and in the condition originally sold; and that the Merchandise is not damaged or soiled in any way. Without prejudice to the generality of the foregoing, the additional conditions below apply to specific categories of Merchandise:
The decision as to whether the Merchandise is in Sellable Condition remains within JOYCE’s sole discretion and its decision shall be final.
No return or exchange will be accepted for the following items, which are defined as “Excluded Items” for purchases in store: Merchandise that is not in Sellable Condition; fine jewellery, vintage jewellery, watches, vintage watches, pillows, mattresses, fur, bespoke or made-to-measure Merchandise, custom orders, vintage Merchandise, antiques, unique and fragile Merchandise, Merchandise invoiced as “no refund” or “no return no exchange”, Pre-sale, Sale, Warehouse or Aged Stock Merchandise invoiced as “no return no exchange” or sold “as is”, perishable goods, including food, beverages, flowers, plants (including the vases/pots/vessels in which the flowers and plants are planted) and hampers, underwear (bottoms), shapewear with bottoms, bodysuit with bottoms, Apple Merchandise, JOYCE Gift Cards (“Gift Card”), staff purchase, and items subject to Environmental Levy on Plastic Bags.
The only exception permitted in the case of Excluded Items is in the case of faulty or damaged items (“Defective Merchandise”). In this case the Merchandise will be returned to the Supplier or for independent assessment by a third party to determine whether the Merchandise is defective. Merchandise damaged as a result of fair wear and tear will not be accepted as defective. If the Merchandise is determined to be Defective Merchandise, the customer will be entitled to repair or full refund as appropriate within the circumstances at the sole expense of the Supplier. JOYCE will use its best efforts to secure such repairs or refunds on behalf of the customer, but accepts no liability whatsoever howsoever arising for the defective items supplied by the Supplier.
In the event of a dispute, the decision from JOYCE shall be deemed final.
In JOYCE’s sole discretion, the original purchase amount will be credited to the credit/debit card/account used by the customer for purchase of the Merchandise or any designated account in the same name of the customer for all refunds. JOYCE may also, at its sole discretion, issue credit notes for non-sale items based on the purchase price (excluding items purchased with credit notes). Such credit notes will be valid for use for 6 months.
Refunds for Merchandise purchased with a Gift Card will be credited back to the existing Gift Card of the customer. Cash refunds are not available for any purchase.
If any voucher has been redeemed for any purchase, only the transaction amount net the value of the voucher will be refunded.
Return of Defective Merchandise
For in-store purchases, any Defective Merchandise must be presented at the relevant counter of purchase at JOYCE with the original invoice within 7 days of purchase and must be photographed by JOYCE staff on receipt and return to the customer. Customers must sign a waiver to indicate their acceptance that JOYCE assumes no liability in respect of the Defective Merchandise but will present it for inspection to the Supplier or an independent third party for assessment. This procedure is known as the “in and out waiver” procedure.
Customers may present Merchandise that has been damaged after purchase for repair by the Supplier at the customer’s sole cost provided that the customer agrees to accept JOYCE’s “in and out waiver” procedure pursuant to which the customer signs a waiver to indicate their acceptance that JOYCE assumes no liability in respect of the damaged Merchandise, but will present it for inspection to the Supplier for assessment for repair and quotation for the customer’s approval and at the customer’s sole cost. JOYCE will only undertake repairs requiring replacement of spare parts for current season Merchandise purchased from Shoes and Accessory departments.
Unless as otherwise set out under the applicable laws and regulations, customers are permitted to exchange Merchandise other than Excluded Items (for in store purchase) for a different size, colour or style based on stock availability. If the customer selects Merchandise of lower value than the original Merchandise purchased then in JOYCE’s sole discretion, the price difference will be credited to the credit/debit card/account used by the customer for purchasing the Merchandise or any designated account in the same name of the customer (as the case may be).
Please contact the relevant store of purchase regarding questions about this Policy.
Nothing in the TOS is intended to affect your rights under the Laws of Hong Kong SAR.
Views expressed in any media by the designers, companies or third parties, whose products are sold at JOYCE stores or on the Site or with whom we are associated, are their own. JOYCE takes no responsibility for any such views as they do not necessarily reflect ours.
JOYCE does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site have up-to-date software, including anti-virus, installed.
Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, JOYCE will always do its best to aim at maintaining its Services, but will not be responsible for failing to meet any obligations in this TOS.
Indemnity and Waiver
At our request, you agree to compensate us fully and hold us, JOYCE (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.
If you breach the TOS and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the TOS.
We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact the relevant JOYCE store for any order related complaints or comments.
JOYCE respects the intellectual property of others. If you have reason to believe your work may have been used on the Site without your permission, please contact us following this complaints handling procedure.
Governing Law and Jurisdiction
The TOS, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.